Lesson 1: Define Your Level of Service

Welcome to module two. In module one we covered why customer service really matters for ecommerce sellers, the basics of great service and how to get started. In module two we’re going to get more specific by answering the following questions.

  • What type of customer service do you want to provide?
  • How do you go about hiring someone to help your customers?
  • And how do you know what tools and systems to use?

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