Lesson 1: Scaling Customer Support for Growth
Course content (8 lessons)
Module 1: The Value of Customer Service to Your Business
01 |Module 2: Creating a Customer Service Team
02 |Module 3: Optimizing Your Customer Service Processes for Growth
Welcome back to this third and final module on creating exceptional customer service experiences. In the first two modules we covered why customer service matters, defining great service for yourself and setting up your customer service team and tools. In this module we'll focus on what happens when everything is going well and dealing with the (awesome) challenge of bringing on new customers all the time (aka scaling for growth).