Lesson 2: A Formula for Bringing on Customer Service Staff

Lesson 2: A Formula for Bringing on Customer Service Staff

In this lesson learn how to calculate your customer support ratio and contact rate so you can decide how many support staff to bring on in order to support your business as you scale. This will help you do basic forecasting for hiring. You will also learn about the power of 'self-service' to empower customers to find the answers they're looking for without needing your team's help.

Join Shopify Compass

Become a member to access online courses, webinars, and a community of like-minded business owners.

Sign up for Compass

Download the Shopify Compass app

Track your progress and schedule reminders to help you reach your business goals.

Google Play Store BadgeMac App Store Badge