Lesson 2: A Formula for Bringing on Customer Service Staff
Course content (8 lessons)
Module 1: The Value of Customer Service to Your Business
01 |Module 2: Creating a Customer Service Team
02 |Module 3: Optimizing Your Customer Service Processes for Growth
In this lesson learn how to calculate your customer support ratio and contact rate so you can decide how many support staff to bring on in order to support your business as you scale. This will help you do basic forecasting for hiring. You will also learn about the power of 'self-service' to empower customers to find the answers they're looking for without needing your team's help.