Lesson 2: Helpful Tools and Systems to Support Your Team and Customers
Course content (8 lessons)
Module 1: The Value of Customer Service to Your Business
01 |Module 2: Creating a Customer Service Team
02 |Module 3: Optimizing Your Customer Service Processes for Growth
For companies and customer service teams, picking the wrong tool or system has a big impact. You only have a certain amount of emotional energy every day, and if you use half of that energy fighting against a tool that’s not working for you, you can’t use that energy to help your customers. When you’ve grown your business to the point that your shared email inbox just isn’t working for you, it’s time to consider dedicated help desk software. But which one? In this lesson, learn helpful tools and systems to make a decision on which option is best for your business.