Lesson 3: Metrics and Reporting

We started this course asking the question, “Is customer service worth spending time and energy on?” The obvious answer is YES, though how will you know if it’s really working for you? Are your efforts paying off? In this last lesson, we’re talking about metrics and reporting; how to measure your customer service so that you can understand what’s working, what’s not, and when things change.

Thank you for taking this course on how to create exceptional customer service experiences. Click on the next steps for a quick recap and recommendations for the next action you should take!

Join Shopify Compass

Become a member to access online courses, workshops, and a community of like-minded business owners.

Sign up for Compass

Download the Shopify Compass app

Track your progress and schedule reminders to help you reach your business goals.

Google Play Store BadgeMac App Store Badge