Lesson 3: Metrics and Reporting
Course content (8 lessons)
Module 1: The Value of Customer Service to Your Business
01 |Module 2: Creating a Customer Service Team
02 |Module 3: Optimizing Your Customer Service Processes for Growth
We started this course asking the question, “Is customer service worth spending time and energy on?” The obvious answer is YES, though how will you know if it’s really working for you? Are your efforts paying off? In this last lesson, we’re talking about metrics and reporting; how to measure your customer service so that you can understand what’s working, what’s not, and when things change.
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