Lesson 3: Why You Don't Need a Help Desk for Great Support
Course content (8 lessons)
Module 1: The Value of Customer Service to Your Business
01 |Module 2: Creating a Customer Service Team
02 |Module 3: Optimizing Your Customer Service Processes for Growth
You don’t have to use any particular help desk tool (or any help desk at all) to provide excellent service. You can get started with free or very low cost tools, and move to paid options when you have your strategy in place, and know what you need. Mat explains more about this idea in the lesson.