Talking Customer Experience
Course content (19 lessons)
01 |Think like a Shopper
02 |First Impressions
What is the Customer Experience and why does it matter? In this lesson, we’ll be defining the Customer Experience and Customer Journey. We’ll also start creating some parallels with shopping in-person to help translate to online shopping.
Expectations of shopping online are growing and by thinking of the overall experience your customers are looking for, you can plan out what you need to fill in the gaps.